TERMS AND CONDITIONS

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Service Terms and Conditions

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Please read the following Terms and Conditions carefully. They outline the basis on which Westminster Advocate Service provides its services and the responsibilities of all parties involved.

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By registering for membership, using our website, or engaging our services, you agree to be bound by these Terms and Conditions.

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1. SERVICE OVERVIEW

Westminster Advocate Service provides specialist advocacy support and BSL communication assistance to Deaf and disabled individuals. Services are delivered in accordance with the selected membership package or one-time consultation at the time of registration.

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2. MEMBERSHIP PACKAGES

We offer the following monthly membership options:

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• Standard – £300.00 for up to 210 minutes

• Enhanced – £449.00 for up to 300 minutes

• Premium – £750.00 for up to 525 minutes

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A One-Time Consultation (30 minutes at £65.00) is available for non-members.

All minutes are allocated per calendar month and do not roll over. Any use beyond the included minutes must be pre-approved and may be charged separately.

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3. PAYMENT TERMS

Invoices are issued monthly based on your selected plan and are payable by:

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• Access to Work (AtW)

• Direct Payment

• Self-funded arrangements

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Failure to settle invoices may result in suspension or termination of services.

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4. UNUSED MINUTES AND REFUNDS

Membership fees reserve time and availability.
Unused minutes are non-refundable and cannot be transferred to future months.

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5. CANCELLATION POLICY

• A minimum 30 days’ written notice is required to terminate any membership.

• No refunds are given for unused minutes during the notice period.

• Notice must be submitted by email or in writing.

• Billing continues until formal notice is received and acknowledged.

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6. BOOKING AND ACCESS

Clients are responsible for scheduling appointments through our online booking system.
Westminster Advocate Service is not responsible for missed or delayed appointments resulting from client-side errors or late scheduling.

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7. PROFESSIONAL CONDUCT

We reserve the right to suspend or terminate services if a client is found to be:

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• Abusive

• Dishonest

• Manipulative

• Harassing staff

• Disruptive to operations or other clients

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No tolerance will be shown toward any form of harassment or threatening behaviour.

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8. DATA PROTECTION AND PRIVACY

Client data is handled in compliance with the UK GDPR and the Data Protection Act 2018.
By registering with us, you consent to the processing of your data for the purpose of providing support services.

We do not share data with third parties without your explicit consent, unless required by law (e.g. safeguarding obligations).

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9. LIMITATION OF LIABILITY

Westminster Advocate Service operates in a support and advocacy capacity only.
We are not responsible for outcomes beyond our control, such as decisions made by Access to Work, housing authorities, or other third parties.

Advice and support are provided in good faith and based on the information available at the time.

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10. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

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CONTACT

To submit a cancellation notice or for any queries:​

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DISCLAIMER: Westminster Advocate Service provides support, advocacy, and casework assistance to clients navigating public services and statutory processes. We are not a regulated law firm and do not offer legal advice under the Legal Services Act 2007. For matters requiring formal legal advice or representation, clients are referred to qualified solicitors or barristers.