POLICIES AND COMPLAINTS

EFFECTIVE DATE: 26 April 2025

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1. OUR COMMITMENT TO YOU

At Westminster Advocate Service™, we are committed to providing a professional, respectful, and supportive service to all our clients.

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We treat every individual with dignity, courtesy, and fairness, and we aim to ensure that you feel valued and listened to at all times.

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We are committed to acting in your best interests and delivering a high standard of service throughout our engagement with you.

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2. EQUALITY, DIVERSITY, AND INCLUSION

We are fully committed to promoting equality, diversity, and inclusion.
We provide services free from discrimination based on race, gender, disability, age, religion, sexual orientation, or any other protected characteristic.

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Everyone who approaches our service is treated with fairness and respect.

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3. CONFIDENTIALITY AND DATA PROTECTION

We take the confidentiality of your information very seriously.
All personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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We will not share your personal information with third parties without your explicit consent, unless required to do so by law.

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For full details, please view our Privacy Policy.

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4. COMMUNICATION STANDARDS

We aim to communicate with you clearly, professionally, and promptly.

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We will:

• Respond to enquiries as quickly as possible.

• Keep you informed about the progress of your case.

• Explain matters to you in a way that is easy to understand.

• Treat all correspondence with confidentiality and care.

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5. CONTINUOUS IMPROVEMENT

We are committed to continually improving our services through regular review of client feedback, staff training, and updates to our policies and procedures.

We value every client and are dedicated to providing a professional and supportive experience at all times.